INTERNATIONAL RETURNS & EXCHANGES

To initiate an international return please start your process here https://returns.blanqi.com/  by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed. Please also add a slip of paper with the RMA number you will receive in this process so that it is processed correctly when we receive it.  You can send us a copy of your shipping receipt and we will happily ship a new size or color to you right away. At this time any shipping costs are the responsibility of the purchaser.

US RETURNS & EXCHANGES

Returns must meet the following criteria:

Items must be returned within 30 days from purchase date

Items must be in original condition, not worn and not washed.

Final sale items cannot be refunded, but they may be processed as an exchange for a different size.

A return shipping fee of $6.00 is non-refundable.

Returns From Outside Retailers
Unfortunately, we cannot accept returns for items purchased from other retailers or websites. Please reach out to place of purchase for their return policy.

RETURN PROCESS:

Please follow the steps above to initiate a return for a refund or an exchange:

Once your return is authorized, you will receive step-by-step instructions and a shipping label via email.

Refunds

Need to return for a refund? Choose the reason for a return, then follow the on-screen instructions. You will be able to download a return shipping label to return your item. Once your return is received in the warehouse, the refund will be processed. Your return label is active for 30 days.

How soon will I get my refund? Generally, 2-5 business days after product has been received by warehouse.

Exchanges

Need a different size or color? You can select a new item in exchange for the item you are returning, then follow the on-screen instructions. We'll ship your new item right away. Just send in the item to be returned using our shipping label.

Need a new style? Click through the return process and request a refund, you will receive an instant refund voucher. Should you decide to use it, you can purchase something new right away. Choose not to use it, and receive your full refund back to the original method of payment once your return is received.